Refund Policy

Refund Policy

At Nordwood Meble, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day free return and refund policy. Please read through the following terms to understand the conditions and process for returns and refunds.

1. Eligibility for Returns

You may return any product within 30 days from the date you received your order. To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • The item must be returned in a sellable condition, including any included accessories (e.g., instruction manuals, warranty cards, etc.).
  • You must have the proof of purchase or order confirmation.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@nordwood-meble.com with the following details:
    • Order number
    • The item(s) you wish to return
    • Reason for return (optional, but helpful for our quality improvement)
  2. Return Authorization: Once we receive your request, we will provide you with a return authorization number and detailed instructions on how to return your item(s).
  3. Return Shipping: You are responsible for the return shipping costs, unless the item is faulty, incorrect, or damaged. We recommend using a tracked shipping method to ensure the return is received safely.
  4. Inspection: After receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund.

3. Refund Process

Once your return is approved and processed, we will issue a full refund to the original payment method used during the purchase. Refunds will be processed within 14 business days from the day we receive the returned item.

  • Original Shipping Fees: Please note that shipping fees are non-refundable, except in cases where the return is due to a faulty or incorrect item.
  • Restocking Fees: We do not charge restocking fees, provided the return conditions are met.

4. Exceptions

Certain items may not be eligible for a refund or return. These include:

  • Custom-made or personalized items, unless faulty or damaged.
  • Items marked as final sale or non-returnable on the product page.

5. Damaged or Faulty Items

If your item is damaged, defective, or incorrect upon arrival, please contact us immediately at info@nordwood-meble.com. We will provide you with a prepaid return shipping label and issue a full refund or replacement, depending on your preference.

6. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return your original purchase and place a new order.

7. Contact Us

If you have any questions regarding our refund policy or need assistance with your return, please feel free to reach out to us:

  • Email: info@nordwood-meble.com
  • Phone: [Insert Phone Number, if applicable]
  • Address: Rosestraat 911, 3071AL Rotterdam, The Netherlands

Thank you for shopping with Nordwood Meble! We value your business and are committed to providing a seamless shopping experience. If you have any concerns or need help, please don’t hesitate to contact us.